Payment Terms

At staudm.shop, we are committed to providing a safe, transparent, and convenient online shopping experience. This Payment Policy explains the payment methods available through our checkout, the currency used for your order, payment authorization, billing verification, and other payment-related terms.

This Payment Policy applies to purchases made through our official website, staudm.shop.

1. Accepted Payment Methods

staudm.shop currently offers the following payment methods through our secure checkout:

Credit and Debit Cards

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • UnionPay

Express Checkout

  • Shop Pay
  • Google Pay

The payment options displayed during checkout are the payment methods currently available for your order.

Availability may vary depending on your device, browser, payment account, location, and other checkout conditions. A payment method must appear as an available option at checkout before it can be used.

All payments must be successfully authorized before an order can be confirmed, processed, or shipped.

2. Currency and Order Total

Product prices and order totals are displayed in the currency shown on our website and at checkout. Please review the currency and final amount displayed at checkout before submitting payment.

Before completing your purchase, the checkout page will display the applicable:

  • Product subtotal
  • Discounts
  • Shipping charges, if applicable
  • Taxes, if applicable
  • Final order total

Customers are responsible for reviewing the final amount displayed at checkout before submitting payment.

If your card or payment account uses a different currency, your bank, card issuer, or payment provider may apply a currency conversion rate or additional transaction fee. These charges are determined by your financial institution or payment provider and are not controlled or collected by staudm.shop.

3. Secure Payment Processing

Payments placed through staudm.shop are processed through Shopify’s checkout system and the applicable third-party payment provider selected by the customer.

Payment details are transmitted through the checkout and payment processing systems. staudm.shop does not directly store customers’ complete credit card or debit card numbers on our website.

Customers should only submit payment information through the official checkout page on staudm.shop.

4. Payment Authorization

When you place an order, your payment method will be submitted for authorization.

An order will only be accepted after the payment provider successfully authorizes the transaction. If payment authorization is unsuccessful, the order may not be completed or processed.

Depending on your bank or payment provider, a pending charge or temporary authorization hold may appear on your account. The timing for removing or updating an authorization hold is determined by the applicable bank or payment provider.

5. Billing Information and Verification

The billing information entered at checkout should match the information associated with your selected payment method.

To help prevent unauthorized transactions and protect customers, an order may be reviewed, delayed, or canceled when:

  • The payment cannot be authorized
  • Billing information is incomplete or inaccurate
  • The transaction is identified as potentially unauthorized
  • The order is flagged by payment or fraud-prevention systems
  • Important order or customer information cannot be verified
  • Additional verification requested from the customer is not provided

When appropriate, we may contact the customer using the email address or phone number provided with the order.

6. Failed or Declined Payments

A payment may be declined for reasons determined by the card issuer, bank, digital wallet, or payment provider.

If your payment is declined, please verify that:

  • The card number and payment details are correct
  • The expiration date is valid
  • The billing address is accurate
  • Sufficient funds or credit are available
  • The payment method permits online or international transactions, where applicable

You may also contact your bank or payment provider for additional information. staudm.shop may not receive the specific reason why a payment was declined.

Orders with unsuccessful payments will not be processed until a valid payment has been completed.

7. Payment Method Availability

Payment methods may be added, removed, temporarily unavailable, or displayed differently depending on checkout eligibility and payment-provider availability.

The payment methods shown on the checkout page at the time of purchase are the official options available for that transaction.

staudm.shop cannot guarantee that every payment method listed in this policy will be available for every customer, device, or order.

8. Order Confirmation

After a payment is successfully completed, an order confirmation will be sent to the email address entered during checkout.

Please review the confirmation carefully, including:

  • Customer contact information
  • Shipping address
  • Products ordered
  • Selected sizes or colors
  • Quantity
  • Amount paid

If you notice an error, contact us as soon as possible. Once an order has entered processing or has been shipped, certain changes may no longer be possible.

Receiving an order confirmation does not prevent staudm.shop from canceling and refunding an order when there is a payment error, suspected unauthorized activity, inventory issue, pricing error, or other legitimate order-processing problem.

9. Canceled Orders and Refunds

If an order is canceled after payment has been collected, any approved refund will generally be returned to the original payment method.

Refund processing times vary depending on the payment provider, card issuer, or financial institution. After staudm.shop issues a refund, additional time may be required before the funds appear in the customer’s account.

For information about return eligibility and refund procedures, please review our Return & Refund Policy.

10. Duplicate or Incorrect Charges

If you believe you were charged more than once or charged an incorrect amount, please contact us and provide:

  • Your full name
  • Order number
  • Email address used for the order
  • Date and amount of the charge
  • A description of the issue

For security reasons, please do not email us your complete card number, payment password, or security code.

11. Unauthorized Transactions and Payment Disputes

If you believe a transaction was unauthorized or incorrect, please contact our customer support team so we can review the order and available payment records.

You may also contact your bank or payment provider regarding your account. Nothing in this policy limits any rights available to you through your card issuer, payment provider, or applicable law.

12. Contact Information

For questions regarding payments, billing, order charges, or transaction issues, please contact us:

Store Name: staudm.shop
Website: staudm.shop
Email: info@staudm.shop
Phone: +49 173 8244651

Business Address:
staudm.shop
Friedrichsgaber Straße 63
25451 Quickborn
Germany

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Germany local time (CET/CEST)
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.