Refund policy

At staudm.shop, we want customers to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms below.

This Return & Refund Policy applies to eligible orders purchased through our official website, staudm.shop, and delivered to destinations available at checkout. Our 30-day return policy does not limit any statutory consumer rights that apply to your purchase.

1. Return Eligibility

staudm.shop accepts returns for both defective and non-defective products.

You may request a return under our 30-day return policy within 30 days of receiving your order.

To qualify for a return under this policy, the product must:

  • Be new, unused, unworn, and unwashed
  • Be free from stains, odors, alterations, damage, or signs of use
  • Include its original tags, accessories, and packaging whenever possible
  • Be returned in a condition suitable for inspection and resale
  • Include valid proof of purchase from staudm.shop

Products that do not meet these requirements may not be eligible under our voluntary 30-day return policy. These conditions do not limit any applicable statutory right of withdrawal or rights relating to defective or incorrect goods.

2. Return Window

The 30-day return period begins on the date your order is marked as delivered by the shipping carrier.

Requests under our voluntary return policy must be submitted within 30 calendar days after delivery. Requests submitted after that period may not be accepted, except where applicable law provides otherwise.

3. How to Request a Return

To request a return, please contact our customer support team at:

Email: info@staudm.shop

Please include:

  • Your full name
  • Order number
  • Email address used to place the order
  • Product you wish to return
  • Reason for the return, if you are requesting a return under our voluntary 30-day policy
  • Clear photographs if the product is damaged, defective, or incorrect

Our support team will provide return instructions and the applicable return mailing address. If you are exercising an applicable statutory right of withdrawal, you may notify us by a clear statement sent to the email address above; you do not need to give a reason or wait for our approval to exercise that right.

For returns under our voluntary 30-day policy, please obtain return instructions before mailing the product so it reaches the correct location.

4. Return Method

Returns must be sent by mail. staudm.shop does not accept in-person returns at the business address listed below.

Please securely package the product and send it to the return mailing address provided in our instructions. We recommend using a trackable shipping service and retaining proof of shipment.

5. Return Labels and Shipping Costs

Non-Defective Returns

For a change of mind, incorrect size selection, fit preference, color preference, or another non-defective reason:

  • The customer is responsible for obtaining the return shipping label
  • The customer is responsible for paying the direct return shipping cost, where permitted by applicable law
  • staudm.shop does not provide a prepaid return label for these returns

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us and provide photographs where possible.

After reviewing the issue, we will provide an appropriate resolution in accordance with your applicable rights. This may include a replacement, exchange, repair, refund, or return shipping arrangement. Where we require a return of a defective or incorrect product, we will cover the applicable return shipping cost.

6. Exchanges

staudm.shop accepts exchanges for eligible products requested within 30 days of delivery.

You may request an exchange for another available size, color, or eligible product. Products exchanged under our voluntary policy must meet the return eligibility requirements in Section 1.

For non-defective exchanges, the customer is responsible for obtaining and paying for return shipping, where permitted by applicable law.

All exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or issue a refund to the original payment method. Any difference in price may need to be paid or refunded before the exchange is completed.

7. Products That Are Not Eligible for a Voluntary Return

A product may not qualify under our voluntary 30-day return or exchange policy if:

  • The return request is submitted more than 30 days after delivery
  • The product has been worn, washed, used, altered, or damaged after delivery
  • The product contains stains, odors, makeup marks, pet hair, or other signs of use
  • Original tags or required product components have been removed or are missing
  • The product was damaged because of misuse or improper care
  • The product was not purchased through staudm.shop
  • The returned product does not match the product included in the return request

These conditions do not remove any applicable statutory right of withdrawal or rights relating to products that arrived damaged, defective, or incorrect.

8. Return Inspection

After a return is delivered to the designated return location, our team will inspect the product.

We will notify you by email after inspection and explain the outcome of your return or exchange request. For returns under our voluntary 30-day policy, eligibility will be assessed against the conditions stated above.

Inspection of a product does not delay or limit a refund where applicable law requires otherwise.

9. Refund Processing

For an approved return under our voluntary 30-day policy, we will process the refund within 3 business days after the product has been received and inspected.

Where a statutory right of withdrawal applies, we will reimburse the amounts required by law without undue delay and within the applicable legal deadline. Where permitted, we may withhold reimbursement until we receive the goods or you provide evidence that you have sent them back.

Refunds will generally be issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to display the funds in your account.

staudm.shop does not charge a restocking fee.

10. Original Shipping Charges

For a non-defective return under our voluntary 30-day policy, the original cost of an upgraded or expedited shipping service is generally non-refundable.

Where a statutory right of withdrawal applies, we will refund the original standard delivery charge when required by law. Additional costs resulting from your choice of a more expensive delivery method generally will not be refunded.

If the return concerns a damaged, defective, or incorrect product, applicable shipping charges will be handled in accordance with your legal rights.

11. Reduced or Rejected Refunds

A refund under our voluntary 30-day policy may be reduced or denied if the returned product:

  • Shows signs of wear, washing, use, or alteration
  • Was damaged after delivery because of customer handling or misuse
  • Is missing important parts or accessories
  • Is different from the product identified in the return request
  • Does not otherwise meet the requirements of this policy

We will contact you with an explanation when a voluntary return does not qualify. Where a statutory right of withdrawal applies, any deduction for diminished value will be assessed only as permitted by law.

12. Missing or Delayed Refunds

If you have received a refund confirmation but the funds have not appeared in your account, please check with your bank, card issuer, or the payment provider used for the order.

If you still cannot locate the refund, email info@staudm.shop with your order number and refund details.

13. Lost or Damaged Return Shipments

We recommend using a trackable shipping service and retaining proof of shipment.

For a voluntary non-defective return, please contact the return carrier if the package is lost, misdirected, or damaged in transit. Responsibility for return shipments will be determined in accordance with applicable law.

14. Order Problems

Please inspect your order shortly after delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible with your order number and clear photographs of the product and packaging where available.

We will review the issue and provide an appropriate resolution in accordance with your applicable consumer rights.

15. Statutory Consumer Rights

Where applicable, consumers have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. To exercise this right, send a clear withdrawal statement to info@staudm.shop before the applicable deadline.

After notifying us, send the goods back within the period required by applicable law. We will provide the return mailing address. For a withdrawal involving non-defective goods, the customer pays the direct cost of return shipping where permitted by law. Any reimbursement, including applicable standard delivery costs, will be handled within the legal deadline.

Nothing in this policy limits statutory rights relating to defective goods or any other mandatory consumer protections.

16. Contact Information

For questions about returns, exchanges, refunds, or order problems, please contact us:

Store Name: staudm.shop
Website: staudm.shop
Email: info@staudm.shop
Phone: +49 173 8244651

Business Address:
staudm.shop
Friedrichsgaber Straße 63
25451 Quickborn
Germany

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Germany local time (CET/CEST)
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.