Shipping policy

At staudm.shop, we are committed to providing clear and reliable shipping information. This Shipping Policy explains our available shipping destinations, order processing times, estimated transit times, shipping costs, tracking information and delivery procedures.

This policy applies to eligible orders placed through our official website, staudm.shop.

1. Shipping Destinations

We ship to delivery addresses for which a shipping method is offered at checkout. Available destinations depend on the address entered and our current shipping settings. If no shipping method is available for an address, we cannot accept an order for delivery there.

Customers should provide a complete and accurate shipping address. If an address appears incomplete, incorrect or undeliverable, we may contact you before dispatching the order.

2. Shipping Cost

Free standard shipping is available for orders that qualify under the shipping options displayed at checkout. There is no minimum purchase requirement where free standard shipping is offered.

Any shipping charge applicable to your destination and selected delivery method will be displayed before you submit payment. Please review the final shipping amount at checkout.

3. Order Cutoff Time

Our daily order cutoff is 12:00 AM Germany local time (CET/CEST) on a business day. Orders placed after the cutoff will begin processing on the next business day.

Orders placed on weekends or public holidays begin processing on the next available business day. The cutoff determines when processing begins; it is not a guaranteed dispatch time.

4. Order Processing Time

Orders are generally prepared and processed within 1–3 business days, Monday through Friday, after payment is authorized and any necessary order verification is completed.

Processing time excludes weekends, public holidays and carrier transit time. During periods of high order volume or unexpected disruption, processing may take longer. If a significant delay affects your order, we will contact you at the email address provided at checkout when reasonably possible.

5. Estimated Transit Time

After processing and dispatch, estimated carrier transit time for standard shipping is 6–9 business days, calculated Monday through Friday.

Transit begins when the package is handed to the carrier. It excludes processing time, weekends and public holidays. Actual transit may vary by destination and carrier service. If checkout or your order confirmation shows a different estimate for your destination, that estimate applies to your order.

6. Estimated Total Delivery Time

Our general estimate for standard delivery is:

• Order processing: 1–3 business days
• Carrier transit: 6–9 business days
• Estimated total: 7–12 business days

These are estimates, not guaranteed delivery dates. The applicable estimate shown at checkout or in your order confirmation takes priority if it differs from this general guide.

If a delivery is materially delayed or does not arrive, please contact us. This policy does not limit any statutory rights concerning late or failed delivery.

7. Order Confirmation

After you place an order, we will send an order confirmation to the email address entered at checkout. Please review your name, email address, shipping address, products, sizes, colors and quantities.

If you notice an error, contact info@staudm.shop as soon as possible. We will try to help, but changes may no longer be possible once the order has been processed or dispatched.

8. Shipping Confirmation and Tracking

When your order has shipped and tracking becomes available, we will send a shipping confirmation email with the tracking details.

The carrier may need time to scan the package and update its tracking system. Limited activity immediately after dispatch does not necessarily mean that the package has stopped moving.

9. Address Changes

If you need to correct an address, email info@staudm.shop promptly with your order number and the complete corrected address.

We will attempt to make the change where possible. Once an order has been processed or handed to the carrier, an address change may not be possible. If an address supplied by the customer causes additional delivery costs, we may discuss those costs with the customer where permitted by law.

10. Incorrect or Incomplete Addresses

An incomplete, inaccurate or invalid address may delay delivery or cause the carrier to return a package. If a package is returned to us, we will contact you to discuss reshipment or another appropriate resolution.

Any additional cost caused by a customer-provided address error will be handled in accordance with applicable law. Please contact us if you believe the address was correct but the delivery still failed.

11. Delivery Delays

Delivery may be affected by severe weather, public holidays, carrier volume, transport interruptions, customs or security checks where applicable, failed delivery attempts, address problems or regional service disruptions.

If tracking has not updated for an unusually long period or your order has passed its estimated delivery window, please contact us. We will review the available information and work with the carrier as appropriate. Your statutory rights in the event of late or failed delivery remain unaffected.

12. Marked Delivered but Not Received

If tracking shows delivery but you cannot find the package, please check the delivery area, mailbox or reception area, ask household members or building staff, and confirm the address on your order confirmation. You may also contact the carrier using the tracking number.

If the package remains missing, contact us promptly. We will review the delivery information and assist with the next steps. A carrier's “delivered” scan does not automatically remove any responsibility we have under applicable consumer law.

13. Lost or Damaged Packages

If a package appears lost in transit, arrives damaged or contains damaged products, email info@staudm.shop and provide your order number, tracking number, a description of the issue and photographs of any damage where possible.

We will investigate and coordinate with the carrier when appropriate. Depending on the circumstances and your applicable rights, we will offer an appropriate resolution, such as replacement, repair or refund. For consumer orders, the risk of accidental loss or damage generally remains with us until you, or a nominated third party other than the carrier, take physical possession of the goods.

14. Separate Shipments

An order with multiple products may be sent in more than one package. Packages may arrive at different times and have separate tracking numbers.

You will not be charged an additional standard shipping fee solely because we divide an order into multiple shipments.

15. Refused or Undeliverable Packages

If a package is refused, left unclaimed or returned as undeliverable, please contact us. We will review the reason for the return and discuss the available options once the carrier provides an update.

Reasonable additional costs caused by an incorrect address, failure to collect a package or an unjustified refusal may be charged where permitted by law. This does not limit a consumer's statutory right of withdrawal or rights relating to defective, incorrect or undelivered goods.

16. Returns and Refunds

Returns, exchanges and refunds are handled under our Return & Refund Policy. For a voluntary return under our 30-day policy, please contact us for the correct return mailing address and instructions.

Where a statutory right of withdrawal applies, you may exercise it by sending a clear statement within the legal deadline; our prior approval is not required. For damaged, defective or incorrect products, contact us so we can arrange an appropriate resolution and any necessary return shipping.

17. Contact Information

For questions about shipping, tracking, delivery or an existing order, please contact us:

Store Name: staudm.shop
Website: https://staudm.shop/
Email: info@staudm.shop
Phone: +49 173 8244651

Business Address:
staudm.shop
Friedrichsgaber Straße 63
25451 Quickborn
Germany

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Germany local time (CET/CEST)
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.